WORKING PLUMBING & HEATING SANDBOX

See a real-world enquiry become a clear handoff.

Choose a fictional plumbing & heating scenario and follow the approved reply, qualification questions and human handoff.

  • No advice, diagnosis, price or appointment promise
  • Safety or judgement calls stop the normal workflow
  • No names, emails or messages are stored
Normal enquiryBoiler pressure droppingOut of areaBoiler quote outside the service areaDanger languagePotentially dangerous wording
EnquiryReplyQualificationHandoff
Fictional customer messageBoiler pressure dropping
My boiler pressure keeps dropping and we have no heating. I’m in M20. Can someone come today?
QuoteRelayThanks for your enquiry. This is QuoteRelay helping the heating team collect the details needed for a callback. I’ll ask a few practical questions, but I can’t diagnose the fault, quote a price or promise an appointment.
APPROVED CHECKSDetails collected
Immediate danger
None reported by the customer
Service
Boiler repair
Postcode
M20 - inside the fictional service area
Preferred callback
Today, 11:30-13:00
Photo
One fictional image supplied
Build human handoff